How can a nationally…nay, an Internationally known company, be this bad at customer service? Yes, I’m referring to the Burger King, again. In November, I had a similar incident and vowed secretly to never go back. But like any toxic, co-dependent relationship, we forget about these promises.
It’s the last day of my sons’ winter break so I took the day off. I told them they could pick out any restaurant on a main street nearby and I would pick up the food, we would then go back home and I would allow them to design sweatshirts with my cricut.
My 13-year-old wanted Chipotle which was fine because I love Chipotle. The 10-year-old however, I dreaded his request which was none other than the Burger King.
The mutha’ fuckin’ Burger King again!
As I pulled into the parking lot, it was clear the 4 cars in the drive-thru weren’t going anywhere so I decided to go in. I got out, pulled the door and the door wouldn’t open (this is at 12:30 btw). I try the other door. THEY HAD LOCKED THE DOORS! This hasn’t been the first time. It’s the only internationally known chain that I’ve ever seen this happen. When they are short-staffed, they just simply lock the doors or claim the drive-thru is broken. As I told my sons, if that would happen anywhere else, heads would roll. It’s unfathomable to think of closing your doors because you are short-staffed. People would be fired. Having worked both retail and the food industry, you’ll get your 4th and 5th cousin in to work before you close the doors.
That’s when I had an idea. I decided to look on Yelp and Google reviews to see if others had experienced the same thing and I was not disappointed. I instantly knew this had to be a blog post and here are my favorites! Enjoy!
Side note: while typing out this post I became more and more pissed that this is an ongoing issue. I decided to call their corporate and my complaint was filed by a customer service rep who clearly had bigger fish to fry.