I grocery shop either on Saturday or Sunday. When we are gone for long weekends because of soccer, I use a service offered by our grocery store Kroger, called Click List. For $4.95 you order your groceries online, pull into the parking lot and they load them into your car. It’s pretty cool in theory however there have been some hiccups over the past year I’ve been using it.
We Were Out Of….
I am baffled by some of the things they “don’t have”. In some cases, I’ve made the teen reading off the missing items march back into the grocery store and not to come out until they find a substitute. Miraculously, this has been 100% effective. I don’t know if they just don’t want to look for it but here is a conversation I had with them this Fall. This takes place while I’m sitting in my car and the teen is reading off my shortages.
“We shorted you on your deli ham. There weren’t substitutions.”
“Come again? You don’t have black forest, honey, sugar ham or anything?”
“Yeessss,” a now nervous teen says, looking around for the support that wasn’t there.
“M-hm, we’ll see about that.” I retort.
“We also shorted you crushed tomatoes.”
“Wait what? That’s like the most common thing on Earth.” I say, now horribly frustrated.
After they loaded my groceries, I move my car back to a regular parking spot, walk in and hit the deli counter. And you know what? They have every type of ham you could ever want. It’s a miracle! I explain my frustration to the deli counter. She then informs me that she’s seen this before and it’s because some of the shoppers just don’t want to wait.
Next, I head over to the canned vegetable aisle were I come across 3 different types of crushed tomatoes. I select the only brand that had the size I needed which happens to be organic.
The Customer Service Idiot
I go to customer service and plop the bag of ham and the can of crushed tomatoes on the counter.
“I would like my $4.95 refunded as your Click List team said you had no substitutions and clearly,” I nod my head down to the products, “ya do.”
We will call the stupified 20-something on the other side of the counter Zion, because he looks like the type that would be named Zion. His brown, curly hair is in bad need of a cut along with a beard trim. His silver rim glasses make his eyes look huge and he probably weighs the same as my left leg.
“So you wanted organic tomatoes and we didn’t have them but we actually did?”
“No, I don’t care if lead is sprayed on my vegetables, it doesn’t need to be organic. Online, I said I’m ok with substitutes but they just didn’t give me a substitute.”
“So you didn’t want organic but they gave you organic and you want to return it for non-organic?”
Jesus. How was this person not only hired but allowed to work with the public? Why couldn’t Zion wrap his head around what was happening here?
“No, no, no. You aren’t getting it,” I said, trying to keep my frustration in check. “I asked for Kroger brand crushed tomatoes and checked the box that said substitutions are ok. When they loaded my car, they said they were out of every single type of crushed tomatos. Same thing for the ham. I want my $4.95 back because I had to come in here and get what your co-workers couldn’t find.”
I could tell smarty McSmarty was still processing the facts but also wanted the conversation to be over. He refunded the $4.95 and rang me up for my crushed tomatoes and ham.
Since then I’ve had a few situations such as the above with the following items:
- Block of swiss cheese
- Water (no joke)
I’ll continue to use the service and only pray the above doesn’t happen again. It sucks when the above happens but the service is perfect for on the go families like ours.
Wait, wait…. They said they had no water? We have the same thing here where they deliver to your door and they substitute with some strange stuff. Weirdly it seems to be of a higher price. Waddya know??? ?
Yeah…that really pissed me off when they didn’t sub out the water. I didn’t select coconut flavored water or anything, it was their grocery store brand. They had it, they were just too damn lazy to substitute it. As for the higher priced items, our store has a policy that if they do sub with a higher priced item, they only charge us the price of the item we had originally asked for. So it’s a win-win.
Omg! As someone who used to work at a grocery store, I can totally see this happening! Although I think all the teens I would have worked with would have LOOOOVVVVVEEEEDDD to do the shopping. There was always a fight when we had to take a blind shopper around the store. But those shoppers also had their favourites and would request a few of the cashiers by name. One girl wouldn’t even come into the store unless I was working haha she’d call ahead of time to check my schedule.
I could see how that would be a privledged spot. Did it take the boredom out of the every day? But yeah, it happens probably more than Kroger executives think it happens.
Oh yeah it did. I was the assistant manager so I normally got to go cos it was my choice hehe but I was chosen by my manager when I was just a regular person so the job just kind of followed me as I rose up. The few regular shoppers (we had 3) definitely had their favourite employees to go with. But like it’s a lot of trust to have someone pick out your food for you haha!
Walmart is like that with some substitutions. You just have to be flexible.
I’m totally flexible to a degree but when you tell me you’re out of crushed tomatoes or deli ham, that is when I become livid. I haven’t tried Walmart’s pick up service yet but I think I might next week b/c there is a deal where they will drop off groceries for free till 1/21.