Why is Fast Food Slow and Usually Wrong?

fast food

I cook Sunday through Thursday night. Friday and Saturday night its pizza, fast food, Chinese or Mexican takeout. Friday we decided on Mexican from a nearby restaurant and here was our order:

  • Steak Fajitas
  • Maria’s special (never really understood what this one was but my husband loved it)
  • Fish tacos

I was quoted 15 minutes and when I got there on the 15th minute, my order was ready, including the complimentary bag of chips and salsa. Despite a slight language barrier, each meal was exactly on point including my requested modifications to my fajitas. So what’s my point in telling you all this?

My point is this: how do I walk into my local Mexican or Chinese restaurant, sometimes ordering enough food to feed a village and it’s always right, ready and completed in under 15 minutes? Then I walk into a McDonald’s or God forbid, Burger King and it’s so horribly slow and wrong? Here are some of my favorite examples of what I’m talking about:

  • I ordered a chicken snack wrap once from McDonald’s. They forgot the chicken.
  • Once I ordered a latte from a Starbucks in a Piggly Wiggly. They forgot the espresso.
  • I ordered 2 plain hamburgers with ketchup from Burger King for my son. What I received were 2 cheeseburgers with ketchup and mustard.

I Just Don’t Understand Fast Food

I DON’T UNDERSTAND! I could order 7 meals from the Chinese restaurant across the street and they would quote me 10 minutes and it would really be ready in 10 minutes. At McDonald’s, I can order a small fry and a 4 piece chicken nugget and be given an iced coffee.

The only thing I can come up with is that the Mexican and Chinese restaurants just care more. I feel like they’re more vested as opposed to some of the job-hoppers in fast food. What do you guys think? I guess this post was me thinking out loud. At the end of the day, all I want is what I ordered, in a timely manner and accurate. God forbid I ask this of some of the most recognized companies in the world.

Am I the only one who thinks this way with fast food? How have your experiences been? I want to hear in the comments!



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