My Letter to Great Clips

Great Clips

Look, I would never go to Great Clips for my own hair but for my sons’ simple haircuts, it’s a no brainer. A year ago, I was so disgusted by the salon associates, I sent the following note to their customer service. Enjoy.

The Letter

Dear Great Clips,

I always take my sons to Great Clips b/c of the price and you do a good job on their hair. I do have to comment about your salon in P——- and the lack of standards found in this salon for your employees. We were greeted tonight by a girl wearing sweat pants tucked into turquoise cow girl boots wearing a t-shirt. She had about 2″ diamonique disks in her ear lobes that scared one of my sons. The tats up and down her arms, I get. Those you really can’t remove, perhaps cover? The second little gem that struck my eye was wearing a tightly fitted white shirt with stains. Her hair looked like she just rolled out of bed and there was a random purple strand of hair hanging down. One of the gals had normal color hair that was then lined all the way around in bright pink.

We frequent this salon or the one in P——- and I must say the “wholesome” girl next door look in your commercials wearing a polo shirt neatly tucked into khakis isn’t happening. Now, I get that you aren’t hiring Frederic Fekkai but let’s have some standards here. Salons (no matter what price point) are about promoting people at their best. Many of your in store employees (not all of them, but about 1/2) look dumpy and unkept. Regardless of a franchise or reason, please set some standards in employee dress code.


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